Carlene has had an exciting and successful career to date. She is CEO of two businesses, and has received industry recognition for her achievements.


Cloud9 Insight

CEO and Founder

Cloud9 Insight is a Microsoft Dynamics 365 Gold Partner, having provided cloud-based CRM systems to over 700 small and medium-sized businesses since its inception in 2010.

Vantage Academy

CEO and Founder


Vantage Academy, sister company of Cloud9 Insight, is a tech apprenticeship provider, offering Microsoft Dynamics 365 consultancy courses, work placements, and training for Microsoft Partners.


Named Top 25 SME Leaders for Culture

Real Business

Winner of the Top 25 SME Culture Leaders of 2019, highlighting Carlene’s commitment to investing in workplace culture at Cloud9 Insight.

Winner of Gatwick Diamond's Investing in People Award

Gatwick Diamond

Crowned winner of the ‘Developing People for Business Success’ award after demonstrating a firm commitment to developing people, through a systematic and effective process for identifying the team’s development needs.

Named Top 10 Female Entrepreneurs To Watch

About Time

Number four in About Time magazine’s list of female entrepreneurs in STEM and tech. Promoting positive role models and encouraging more young women to pursue a career in technology. 

Appointed to Microsoft President's Club

Microsoft Global

Named in the 2015 Microsoft Dynamics President’s Club – a prestigious group of the top five percent of Microsoft Dynamics partners worldwide, who demonstrate leadership in delivering outstanding Customer Relationship Management (CRM) projects.

Member of the Year

Vistage Group

Winner of her Vistage Group’s Member of the Year, as voted for by her fellow members. Vistage is dedicated to helping CEOs gain fresh perspectives and insights, overcome obstacles, and make the most of opportunities.

Finalist for FSB Wellbeing Award

Federation of Small Businesses

Shortlisted for FSB’s Wellbeing of the Year Award, recognising businesses that create an environment for their employees to succeed through commitment to the health and wellbeing of their workforce. 

Awarded Gold Partner Status


Cloud9 Insight received and continues to uphold Microsoft Gold Partner status, a commitment to earning the highest level of company customer care and collaborative relationship with Microsoft.