About Carlene


Carlene Jackson is the CEO of Brighton-based tech company Cloud9 Insight, a Microsoft Gold Partner which has provided more than 700 UK businesses with cloud-based CRM software systems. Founded in 2010, the company has 30 staff and is also an award winning apprenticeship provider. Carlene has also recently set up an apprenticehsip business, Vantage Academy, focused on developing tech talent for all industries.

Carlene established her first business in Brighton aged 17 and then spent nearly two decades in the software industry working for companies including IBM, Xansa, and Sage before going it alone to take advantage of the booming cloud technology sector. 

She is frequently featured in the media for her expertise on tech and entrepreneurship, as well has her views on company culture and employee wellbeing. 

“If I’m used to doing things differently, and anyone who knows me will attest to my love of change and disruption. I realise that not everyone is so readily able to embrace this mindset, and that’s why I love my job – partnering with businesses as they go through a significant change, holding their hand through a transformation, and knowing that at the end of it all, they will be stronger, more efficient, and ready for almost anything that the future brings them.”


With an upbringing in far-flung places such as the Caribbean and a remote croft in Scotland, it’s safe to say that Dublin-born Carlene Jackson is used to doing things a little differently. After a successful career in tech and sales, Carlene set up Cloud9 Insight in 2010, running the day-to-day operations from her then home in the Alps. The struggle to find new talent, along with being regularly snowed in and cut off from the outside world, Carlene settled in Brighton where she now runs two businesses from offices in Preston Park. 

Cloud9 Insight is an award-winning business-change consultancy, helping SMEs to grow profitably through the use of Microsoft cloud technologies. Cloud9 saw an impressive 60% growth in 2019, and has now set up its apprenticeship sister-company, Vantage Academy

I’m proud of the fact that many of the people I have recruited have not worked in the tech sector before and I have coached them to the success they have achieved. I am passionate to help people fulfil their potential and dreams.”